Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Mobile app intelligence firm Apptopia reported on July 7, 2026, that 86% of U.S. generative AI chatbot users in Q2 2026 ...

I compared the privacy settings of ChatGPT, Google Gemini, Claude, Copilot, Meta AI and Grok to see which made it easiest to opt out of AI training.

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

Countries where people already rely more heavily on search engines, social and video networks, and aggregators for news also tend to have higher levels of AI chatbot use for news.

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

FIU researchers found that tiny practically invisible changes to an image can push chatbots into answering prompts they’re ...

Jon covers artificial intelligence. He previously led CNET's home energy and utilities category, with a focus on energy-saving advice, thermostats, and heating and cooling. Jon has more than a decade ...

Mental health benefit claimants are using AI chatbots to maximise their payouts for sickness claims, it has been alleged.